Apologising and responding to apologies

Ish haqida

«Apologising and responding to apologies» — tayyor zamonaviy taqdimot. Ish 12 ta slayddan iborat, PPTX formatida, ingliz tilida; uni PowerPoint dasturida ochib tahrirlash mumkin. Ish turi: taqdimot, prezentatsiya, slayd (PowerPoint, PPTX). Ko'rgazmada dastlabki 8 ta slayd bepul ko'rsatilgan. Kerakli mavzu topilmasa, Edufayl yangi ishni bir necha daqiqada tayyorlab beradi.

Taqdimot rejasi

• WHY APOLOGIES MATTER
• KEY COMPONENTS OF AN APOLOGY
• Steps to apologise effectively
• The evolution of apology research
• Apology strategies
• HOW PEOPLE RESPOND TO APOLOGIES
• Apology acceptance rates
• Case study: a missed deadline
• The formula for a sincere apology
• CONCLUSION: APOLOGISING AND RESPONDING

Ishdan parcha

Acceptance falls steadily from close relationships to public figures, a gap of 43 points. The closer and more personal the relationship, the more readily an apology is believed — which is why organisations should treat public apologies as the hardest case, not the easiest.